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At ALTAGAIN, We believe in offering much more than just a job. We strive to give you a full-fledged growing career.
IT departments face a constant influx of new challenges, from acquisition and merging of business units and new regulatory requirements to shorter product lifecycle and increasing competition. But their ability to respond efficiently is often limited by technical workloads, subject expertise and budget-related restrictions, causing delays and implementation shortfalls. Not being able to appropriately address these challenges can stunt growth for the business and dramatically impact the bottom line. That’s why many companies are looking for an IT Managed Services partner that can provide cost savings while delivering value and driving innovation and transformation for the IT team.
ALTAGAIN Managed Services is able to provide consistent technology support solutions to help manage these challenges locally, regionally or globally 24/7. We work within an operating model that is customised to the client’s needs, whether through the provision of service desk solutions, ongoing IT Service Management support between the client and outsourcing providers, or offering full PaaS services.
Key Offerings:
Managed Service Desk
IT isn’t perfect. Things break. Users have issues. And most internal IT teams aren’t equipped to respond to every request immediately. But with ALTAGAIN on your service desk, you’re covered. Our U.S.based and Offshore support specialists live for solving problems and delivering great customer experiences 24x7x365 — giving your users and answers and solutions they need, whenever needed. We help you manage and maintain your business applications, so your IT team is free to focus on strategic initiatives that drive business value. For you, that means more predictable costs, less downtime, guaranteed response time and reduced IT burden. And if you have your own service desk or help desk, we can integrate seamlessly with your team when they’re stuck or need the extra bandwidth to keep up with incident volume.
Managed Infrastructure
ALTAGAIN Managed Infrastructure gives your business enterprise-ready IT and communication infrastructure with a white glove delivery and support. All the technology needed to stay up and running is installed and implemented for you at zero capital expense, making IT support costs more predictable on a per seat basis. Plus, ALTAGAIN manages and maintains your network communications and business applications whether supporting your headquarters location, remote/branch office, or both. Managed Office unifies your data, voice communications, and business applications onto a single network provider (and single invoice). With it, you don’t have to buy or maintain your own equipment or purchase and update software—it’s all managed for you 24/7 by a team of experts.
Managed Applications
Whether you need web, middleware, database and business applications or all of the above, ALTAGAIN can help. As an integral part of our Infrastructure-as-a-Service (IaaS) platform, our Managed Applications services provide the applications you need. We keep your applications and critical infrastructure running at peak performance to deliver consistently positive online experiences for customers and employees alike.
Managed SharePoint
Our experienced team delivers comprehensive SharePoint expertise in a cost-effective package, no matter whether your implementation is in the Cloud, on-premise or hybird. Our goal is to help grow SharePoint’s value to your company, and also to safeguard your environment by being proactive, as well as resolving frequently occurring issues.
Managed Office 365
Our Microsoft-certified experts are highly adept at managing, monitoring and administering the Office 365 environment, ensuring that your users benefit from the software’s full feature set. ALTAGAIN provides a single point of entry for IT support and problem-solving 24 hours a day, and our proactive approach aims to catch incidents before your business encounters productivity loss. Work with us and you can expect predictable costs, less downtime, guaranteed response time and a greatly reduced IT burden.
REQUEST INFORMATION
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